Refund policy

Return & Refund Policy

Last Updated: August 5, 2026

Thank you for purchasing from us. We are committed to providing a secure and transparent buying experience. Because domain names are unique digital assets that are transferred to the buyer upon purchase, our return and refund policy differs from that of physical products.

Refund Eligibility

Once a domain name purchase has been completed and the ownership transfer process has begun or has been completed, the sale is considered final. As a result, we generally do not offer refunds, returns, or exchanges for domain name purchases.

Orders Eligible for a Refund

A refund may be considered under the following circumstances:

  • The purchased domain is unavailable due to an error on our part.

  • We are unable to complete the ownership transfer for reasons within our control.

  • A duplicate payment or billing error has occurred.

  • A transaction was processed incorrectly due to a verified technical issue.

If a refund is approved, it will be issued to the original payment method.

Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after purchase.

  • Purchasing the wrong domain name.

  • No longer needing the domain.

  • Delays caused by third-party registrars or verification requirements.

  • Failure to complete account verification or provide the information required to receive the domain.

  • Completed domain ownership transfers.

Domain Transfer

After payment has been successfully processed, we will begin the domain ownership transfer process. Transfer times typically range from 24 to 72 hours, although some transfers may take longer depending on the registrar and verification requirements.

We will provide guidance throughout the transfer process to ensure a smooth experience.

Cancellations

Orders may only be cancelled before the transfer process has begun. Once the transfer has been initiated, the order cannot be cancelled.

Payment Security

All payments are processed through trusted and secure payment providers. We do not store your payment information on our servers.

Contact Us

If you believe there has been an issue with your order or you have questions about this policy, please contact us before initiating a chargeback. Our team will review your request and work to resolve the issue as quickly as possible.

We are committed to providing fair, transparent service and ensuring every legitimate concern is handled promptly.